Last Updated: 2 September 2026
1. Subscription Cancellation
A school may request cancellation through the applicable account or support process. Cancellation may take effect immediately or at the end of the current billing period depending on the plan and purchase terms.
2. Free Trials
No refund applies to a free trial where no subscription fee has been charged. If a paid subscription begins after a trial, the paid-plan terms apply.
3. Refund Requests
Refund eligibility depends on the plan, payment terms, timing of the request, applicable law and circumstances of the transaction. Cancellation does not automatically create a refund entitlement.
4. Duplicate or Incorrect Charges
If you believe you were charged more than once or charged due to a billing error, contact AlignOS promptly with relevant transaction details for review.
5. Service Issues
If a significant service issue prevents reasonable use of a paid feature, contact support promptly. AlignOS may investigate and, where appropriate and permitted by applicable terms, provide a service adjustment or refund.
6. Non-Refundable Situations
To the extent permitted by law, refunds may not be available for periods already used, unused time after voluntary cancellation, or failure to use the service when it was available.
7. Refund Processing
Approved refunds will generally be processed through the original payment method or another permitted method. Processing time may depend on the payment provider or bank.
8. Contact
Cancellation/refund requests: alignos.in@gmail.com.