Terms & Conditions

Please read these Terms & Conditions carefully before installing, accessing, purchasing, activating, or using the Align Point of Sale and Business Management System ("Align"). These Terms govern the use of the Align locally installed application, its local database, subscription and license activation, optional online services, and related support services.

Effective Date: 09 August 2026

Last Updated: 09 August 2026

Version: 1.0

Acceptance of Terms
About Align
Business Account
Eligibility
30-Day Free Trial
Subscription Plans
Payments
Subscription Expiry
Business Responsibilities
Staff Accounts
Data Ownership
Data Retention
Refund Policy
Suspension & Termination
Limitation of Liability
Third-Party Services
Changes to These Terms
Governing Law
Contact Us

1. Acceptance of Terms

Welcome to Align ("Align", "we", "our", or "us").

These Terms & Conditions govern your access to and use of the Align website, applications, and services. By creating an account, starting a free trial, purchasing a subscription, or using any part of the service, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, you must not register for an account or use the Align platform.

These Terms apply to Business owners, managers, employees, staff members, and any other authorized users who access the platform using an account created by a Business.

You are responsible for ensuring that all users within your Business comply with these Terms & Conditions while using the Align platform.

We may update these Terms & Conditions from time to time. Any changes will become effective once they are published on our website or within the platform. Your continued use of Align after such changes constitutes your acceptance of the updated Terms.

2. About Align

Align is a locally installed Point of Sale and Business Management System designed for restaurants, cafés, coffee shops, cloud kitchens, bakeries, food courts, quick service restaurants (QSRs), dessert shops, juice bars, catering businesses, and other food service establishments.

Throughout these Terms & Conditions, the term "Business" refers to any restaurant, café, coffee shop, cloud kitchen, bakery, food court, quick service restaurant (QSR), dessert shop, juice bar, catering business, or other food service establishment using the Align application.

Align operates primarily as a local application. Business and operational data entered into Align, including business information, menu data, staff information, orders, bills, reports, and other operational records, are stored locally on the device or computer on which Align is installed.

Align does not operate as a cloud database for storing the Business's operational data. Align does not routinely access, host, monitor, or maintain the Business's locally stored operational data.

The platform provides features including, but not limited to, business setup, dining area management, table management, menu and quick item management, order processing, kitchen operations, billing, reporting, staff management, and subscription/license management.

Certain functions, such as subscription purchase, payment processing, license activation, software updates, notifications, or other optional online services, may require an internet connection and may involve third-party service providers.

Align is provided under applicable subscription or license terms. Access to certain operational features may depend upon the validity of the applicable subscription or license.

The Business is responsible for maintaining its local system, protecting access to the device, and maintaining appropriate backups of its locally stored data.

3. Business Account

To use Align, a Business must create an account by providing accurate, complete, and up-to-date registration information. You are responsible for keeping your account information current at all times.

The Business owner or authorized representative who creates the account is responsible for all activities performed through the Business account, including activities carried out by managers, cashiers, waiters, kitchen staff, and other authorized users.

You are responsible for maintaining the confidentiality of your login credentials and for ensuring that only authorized persons have access to your account.

If you believe that your account has been accessed without authorization or your login credentials have been compromised, you must notify Align immediately and change your password as soon as possible.

Align is not responsible for any loss, damage, or unauthorized activity resulting from your failure to protect your account credentials or properly manage access to staff accounts.

We reserve the right to suspend or restrict accounts that contain false information, violate these Terms & Conditions, or are used for fraudulent, unlawful, or abusive activities.

4. Eligibility

Align is intended for use by Businesses, cafés, cloud kitchens, food courts, and other food service businesses operating lawfully within their respective jurisdictions.

By registering an account, you represent and warrant that you have the legal authority to create and manage the account on behalf of the Business or business that you represent.

You agree to use the Align platform only for lawful business purposes and in compliance with all applicable laws, regulations, tax requirements, and food service regulations applicable to your business.

You must not use Align for any fraudulent, illegal, misleading, harmful, or unauthorized activities, or in any manner that may interfere with the operation, security, or availability of the platform.

Align reserves the right to refuse registration, suspend access, or terminate accounts that do not meet these eligibility requirements or that violate applicable laws or these Terms & Conditions.

5. 30-Day Free Trial

Every newly registered Business may be provided with a free trial of Align for a period of thirty (30) calendar days, subject to the applicable trial terms.

The free trial begins after successful registration and activation of the local Align application, where applicable.

During the free trial period, the Business may use the features included in the trial to evaluate the application.

At the end of the free trial, continued use of subscription-dependent operational features requires an active subscription/license.

If the subscription/license is not purchased or renewed, the applicable operational features may be restricted or disabled.

Expiry of the free trial does not by itself cause the locally stored Business data or local database to be automatically deleted.

The Business remains responsible for maintaining appropriate backups of its locally stored data.

6. Subscription Plans

Align may be provided under subscription-based license plans. Continued use of subscription-dependent operational features requires a valid and active subscription/license.

Subscription plans, pricing, billing periods, and available features are published by Align through its official website or within the application, as applicable.

Subscription payments are processed online through the payment methods supported by Align.

After successful payment confirmation, the applicable subscription/license may be activated for the Business's local Align installation through the supported activation mechanism.

The subscription or license status may be verified through an online activation or validation process. Such verification does not mean that the Business's operational database is stored in the cloud.

It is the Business's responsibility to maintain a valid subscription/license where required for continued use of subscription-dependent operational features.

Align reserves the right to introduce new subscription plans, modify existing plans, change pricing, discontinue plans, or update included features. Such changes will generally apply to future purchases or renewals unless otherwise stated.

Promotional offers, discounts, or special pricing may be offered at Align's discretion and may be withdrawn or modified unless otherwise stated.

7. Payments

Subscription payments must be made using the payment methods supported by Align at the time of purchase. Payments may be processed through authorized third-party payment service providers.

A subscription/license will be activated only after successful payment confirmation and completion of the applicable activation process.

If a payment fails, is declined, cancelled, reversed, or cannot be verified, the corresponding subscription/license may not be activated or renewed.

All subscription fees are payable in advance for the selected billing period and must be paid in full.

All subscription payments are final and non-refundable once the applicable subscription/license has been successfully activated, except where a refund is required under applicable law or expressly provided under Align's refund policy.

Businesses are responsible for ensuring that payment information is accurate and that sufficient funds are available for successful payment processing.

Any applicable taxes, duties, or government charges required under applicable law may be added to the subscription amount where applicable.

Align does not store complete payment card or banking information. Payment processing is handled by the applicable third-party payment service provider in accordance with its own terms, privacy policy, and security standards.

Payment receipts, invoices, or transaction records may be made available through the Align platform or by the applicable payment service provider.

8. Subscription Expiry

If a Business's subscription/license expires and is not renewed, subscription-dependent operational features of the Align application may be restricted or disabled.

Subscription expiry does not automatically delete the Business's locally stored database or operational data.

The Business may continue to access locally stored information to the extent permitted by the application and applicable license restrictions.

Align does not automatically remove or permanently delete the Business's locally stored database solely because a subscription/license has expired.

Operational features requiring an active subscription/license will be restored after successful renewal and activation of the applicable subscription/license.

The Business is solely responsible for maintaining access to and preserving its locally stored data, including taking appropriate backups before subscription expiry, software changes, device replacement, or other events that may affect the local system.

Align does not guarantee recovery of locally stored data that has been lost, corrupted, deleted, or made inaccessible due to hardware failure, operating system failure, user action, malware, accidental deletion, or failure to maintain backups.

9. Business Responsibilities

Each Business is solely responsible for the accuracy of the information, menu items, pricing, taxes, offers, discounts, staff details, and other business data entered into the Align platform.

Businesses are responsible for complying with all applicable laws, regulations, tax requirements, food safety standards, licensing obligations, and other legal requirements applicable to their business.

The Business is responsible for creating, managing, updating, and removing staff accounts as necessary and for ensuring that only authorized personnel have access to the platform.

Businesses must maintain the confidentiality of their account credentials and immediately remove access for employees or staff members who are no longer authorized to use the platform.

Businesses must not use Align to store, publish, transmit, or distribute any unlawful, fraudulent, misleading, abusive, defamatory, malicious, or harmful content.

Businesses must not attempt to interfere with, disrupt, damage, reverse engineer, gain unauthorized access to, or otherwise compromise the security, integrity, or availability of the Align platform or its related services.

The Business is solely responsible for all business decisions, customer transactions, billing, taxation, inventory, pricing, and operational activities carried out using the Align platform.

Align provides software tools to assist Business operations but does not participate in or assume responsibility for any transaction, agreement, dispute, or relationship between a Business and its customers.

10. Staff Accounts

Align allows Businesses to create and manage multiple staff accounts with different roles and permissions based on the Business's operational requirements.

The Business is solely responsible for creating, assigning, modifying, suspending, and deleting staff accounts, as well as granting appropriate access permissions to each user.

Each staff member should use their own individual login credentials. Businesses should not share user accounts or allow unauthorized persons to access the platform using another user's credentials.

All activities performed through staff accounts are deemed to have been authorized by the Business. The Business accepts full responsibility for actions performed by its employees, contractors, managers, cashiers, waiters, kitchen staff, and other authorized users.

Businesses should promptly disable or remove access for employees or staff members who leave the organization or are no longer authorized to use the Align platform.

Align reserves the right to suspend or restrict staff accounts that are used in violation of these Terms & Conditions or that pose a security risk to the platform.

Align is not responsible for unauthorized access resulting from shared passwords, weak credentials, failure to remove former employees, or inadequate account management by the Business.

11. Data Ownership

The Business retains full ownership and control of its business data entered into or generated through the Align application, including Business information, menu items, pricing, staff details, customer orders, bills, reports, and other operational records.

Business data is stored locally on the device or computer on which Align is installed.

Align does not claim ownership of the Business's business data.

Align does not routinely access, host, monitor, or control the Business's locally stored operational database.

The Business is solely responsible for the accuracy, legality, completeness, security, and maintenance of its locally stored data.

Access to the local database and operational information is controlled by the Business and its authorized users. The Business is responsible for protecting the device, application access, login credentials, and any local database files from unauthorized access.

Where technical support requires examination of data, the Business may voluntarily provide relevant information, screenshots, exported records, or database files to Align for troubleshooting. Such access will not occur automatically merely because the data exists in the Align application.

The Business is responsible for maintaining independent backups of its locally stored data.

Except where required by law or expressly authorized by the Business, Align will not claim ownership of or intentionally use the Business's locally stored operational data for unrelated purposes.

12. Data Retention

Align does not centrally retain the Business's operational database because the operational data is stored locally on the device or computer on which the Align application is installed.

The Business is responsible for retaining and preserving its own local business data.

The Business is also responsible for taking regular backups of the local Align database and storing such backups in a safe and accessible location.

Align does not automatically create or maintain backups of the Business's local database unless a separately offered backup service is expressly enabled and agreed upon.

Loss of locally stored data resulting from hardware failure, software failure, operating system failure, accidental deletion, malware, unauthorized access, physical damage, device replacement, or failure to maintain backups is the responsibility of the Business, subject to any rights available under applicable law.

Subscription expiry, cancellation, or termination does not by itself cause Align to remotely delete the Business's locally stored database.

The Business should maintain an appropriate backup before uninstalling Align, replacing the device, reinstalling the operating system, migrating the application, or performing any other operation that may affect locally stored data.

13. Refund Policy

All subscription payments made to Align are final and non-refundable once the subscription has been successfully activated.

Refunds will not be provided for unused subscription periods, partial usage, early cancellation, change of subscription plan, or failure to use the platform after purchase.

Businesses are encouraged to use the thirty (30) day free trial to evaluate the platform before purchasing a subscription.

If a payment is successfully processed and the subscription is activated, the Business will not be entitled to a refund except where required under applicable law.

Any approved refund, where legally required, will be processed using the original payment method whenever reasonably possible.

14. Suspension & Termination

Align reserves the right to suspend, restrict, or terminate access to the platform, in whole or in part, if a Business or its authorized users violate these Terms & Conditions or engage in activities that may harm the platform, other users, or third parties.

Grounds for suspension or termination may include, but are not limited to, fraudulent activity, unauthorized access attempts, misuse of the platform, unlawful conduct, non-compliance with applicable laws, security threats, or any activity that interferes with the normal operation of the service.

Align may also suspend access where reasonably necessary to protect the security, integrity, availability, or reliability of the platform, or to perform essential maintenance, upgrades, or emergency technical work.

A Business may discontinue use of the Align platform at any time by ceasing to use the service. However, any outstanding payment obligations or other responsibilities that arose before termination will continue to apply.

Suspension or termination of an account does not automatically entitle the Business to any refund, except where required under applicable law.

Upon termination, access to the platform may be restricted in accordance with these Terms & Conditions, including the applicable Data Retention Policy.

15. Limitation of Liability

Align provides a software platform to assist Businesses in managing their business operations. The Business remains solely responsible for all operational, financial, legal, and business decisions made while using the platform.

To the maximum extent permitted by applicable law, Align shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business opportunities, loss of goodwill, loss of data, or business interruption arising from or related to the use of the platform.

Align does not guarantee that the platform will operate without interruption, error, delay, or compatibility issues with every device, browser, operating system, internet connection, or third-party service.

Businesses are responsible for verifying all business information, reports, invoices, pricing, taxes, and operational decisions before relying on them for business purposes.

To the maximum extent permitted by applicable law, Align's total aggregate liability arising out of or relating to these Terms & Conditions or the use of the platform shall not exceed the total subscription fees actually paid by the Business to Align during the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms & Conditions excludes or limits any liability that cannot be excluded or limited under applicable law.

The Business acknowledges that Align is a locally installed application and that the Business is responsible for maintaining appropriate backups of its locally stored database. Align shall not be responsible for loss of locally stored business data resulting from failure to maintain backups, hardware failure, operating system failure, accidental deletion, unauthorized local access, malware, physical damage, or other events outside Align's reasonable control, except to the extent otherwise required by applicable law.

16. Third-Party Services

Align may integrate with or rely upon third-party services for certain functions, including online payment processing, subscription/license activation or validation, software updates, notifications, email services, analytics, or other supporting services.

Such third-party services may require an internet connection and may process limited information necessary to provide the relevant service.

The Business's operational database remains locally stored on the device or computer on which Align is installed and is not transferred to a third-party cloud database merely because Align uses an online service for payment, activation, notification, or other supporting functionality.

The availability and performance of third-party services are outside the direct control of Align. Temporary interruptions, delays, service failures, or changes to such services may affect certain online-dependent features.

Use of third-party services may also be subject to the respective provider's terms of service and privacy policy.

Align is not responsible for the acts, omissions, policies, availability, or independent services provided by third-party providers, except to the extent required by applicable law.

17. Changes to These Terms

Align may revise these Terms & Conditions from time to time to reflect changes in applicable laws, business practices, platform features, security requirements, or operational needs.

The latest version of these Terms & Conditions will always be published on the Align website and will indicate the effective date and last updated date.

Continued use of the Align platform after revised Terms & Conditions become effective constitutes acceptance of the updated Terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to the use of the Align platform or these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered place of business of Align, unless otherwise required by applicable law.

19. Contact Us

If you have any questions regarding these Terms & Conditions or require assistance regarding your Align account, you may contact us using the details below.

Align Smart OS

Email: alignos.in@gmail.com

Website: https://alignos.in

We will make reasonable efforts to respond to all genuine enquiries in a timely manner.