Please read this Refund & Cancellation Policy carefully before purchasing or subscribing to the Align platform.
This Refund & Cancellation Policy should be read together with our Terms & Conditions and Privacy Policy .
Effective Date: 09 August 2026
Last Updated: 09 August 2026
Version: 1.0
This Refund & Cancellation Policy explains the terms governing subscription payments, license activation, refunds, and cancellations for the Align application and related services.
Align is a locally installed software application provided to Businesses for restaurant and food service management. Subscription payments are made online, and a valid subscription/license may be activated on the Business's local Align installation after successful payment confirmation.
By purchasing a subscription, activating a license, or using the Align application, you agree to this Refund & Cancellation Policy.
Throughout this Policy, the term "Business" refers to any restaurant, café, coffee shop, cloud kitchen, bakery, food court, quick service restaurant (QSR), dessert shop, juice bar, catering business, or other food service establishment using the Align application.
Align may offer eligible Businesses a one-time free trial period of 30 days to evaluate the application before purchasing a subscription.
During the free trial, Businesses may access the features and functionality made available under the trial plan, subject to the Terms & Conditions and any applicable application limitations.
A valid payment method is not required to start the free trial unless otherwise specified by Align.
At the end of the free trial period, continued use of subscription-dependent features requires the purchase and activation of an applicable subscription/license. If no subscription is purchased, access to certain operational features may be restricted in accordance with the Align Terms & Conditions.
Align reserves the right to modify, suspend, limit, or discontinue the free trial offer at any time, or to refuse a free trial where misuse, abuse, fraud, or repeated trial registrations are detected.
Align is provided under subscription-based license plans. To continue using subscription-dependent features after the free trial period, a Business must purchase an applicable subscription plan.
Subscription fees, billing periods, available plans, and included features are displayed at the time of purchase. By completing a subscription payment, the Business agrees to pay all applicable charges associated with the selected plan.
Subscription payments are processed through authorized third-party payment service providers. Payment confirmation is subject to successful authorization and processing by the applicable payment provider.
After successful payment confirmation, the applicable subscription/license may be activated for the Business's local Align installation through the supported activation process.
Payment confirmation and subscription/license activation may require an internet connection. This online activation process does not mean that the Business's operational database is stored in the cloud.
If a payment fails, is declined, reversed, or cannot be verified, the applicable subscription/license may not be activated or renewed, and access to subscription-dependent features may be restricted until successful payment and activation.
Businesses are responsible for ensuring that the payment information provided during the purchase process is accurate and that sufficient funds or payment authorization are available.
Align provides digital software subscriptions and licenses. Once a subscription has been successfully purchased and the applicable subscription/license has been activated, subscription fees are non-refundable, except where a refund is required under applicable law.
No refunds, whether full or partial, will generally be provided for unused subscription periods, unused features, temporary inactivity, or early cancellation of the subscription by the Business.
Businesses are encouraged to make full use of the 30-day free trial, where available, to evaluate the Align application before purchasing a subscription.
Refund requests based on user error, lack of usage, change of business requirements, accidental purchases, or failure to cancel before the subscription period begins will generally not be accepted.
If Align determines that a payment was processed due to a verified technical error caused solely by Align, we may, at our discretion and subject to applicable law, investigate the matter and provide an appropriate resolution.
Any refund approved by Align will generally be processed through the original payment method or through another method permitted by the applicable payment service provider.
A Business may choose not to renew or may cancel its subscription at any time. Cancellation will prevent future subscription renewals but will not entitle the Business to a refund of subscription fees already paid, except where required by applicable law.
Unless otherwise specified, the Business may continue to use subscription-dependent features until the end of the current paid subscription period. After the subscription expires, access to subscription-dependent operational features may be restricted in accordance with the Align Terms & Conditions.
Cancellation or expiry of a subscription does not automatically delete the Business's locally stored database or operational data.
The Business's operational data, including menu data, staff information, orders, billing records, reports, and other records stored in the local Align database, remains stored locally on the Business's device or computer unless the Business itself deletes or modifies that data.
Align does not remotely delete the Business's local operational database merely because a subscription is cancelled or expires.
The Business is responsible for maintaining appropriate backups of its locally stored Align database before cancellation, expiry, uninstallation, device replacement, or any other operation that may affect local data.
If the Business voluntarily provides local data to Align for technical support, any such information will be handled in accordance with the Align Privacy Policy and applicable law.
Nothing in this Refund & Cancellation Policy limits or excludes any rights or remedies that cannot be excluded under applicable law.
Where a refund is required by applicable law, court order, or a binding direction issued by a competent regulatory authority, Align will process the refund in accordance with the applicable legal requirements.
Align reserves the right to investigate refund requests involving suspected fraud, misuse of the application, unauthorized payment activity, chargeback abuse, or violations of the Align Terms & Conditions. Refunds may be refused where permitted by applicable law.
If you have any questions regarding this Refund & Cancellation Policy or wish to contact us regarding your subscription, license activation, payment, refund, or cancellation, you may reach us using the details below.
Align
Email: alignos.in@gmail.com
We will make reasonable efforts to respond to your enquiry as soon as reasonably practicable.